Thank you for your response,
At no stage have I stated that all powerbox products are faulty, if you re-read my original posts you will see I have told you I am looking at buying a 2ndMercury SRS to put in another model, I wouldn't be doing that if I believed all powerbox products were faulty would I?? I would just use a different manufacturer of power sources.
I stated I have a cockpit SRS too that I haven't used as yet, I asked if there is any known fault with the cockpit, basically that I need to look for. If there isn't then thats great and that's what I would expect.
I haven't at any stage accused Powerbox of manufacturing products that are all faulty. My own personal experience is that I have purchased an Item, that yes is one fault in one powerbox but it is a fault nonetheless and as a customer I am definitely allowed to be disappointed with that. As would you be if you bought any product new that wasn't working in the way it was supposed to.
So just for clarity of the situation, I have not insinuated anything regarding the overall integrity of powerbox systems, I was just a customer seeking support from a company that many of my fellow flying friends and show pilots in the UK hold in high regard. Support for a product that has a fault that you wish to repair, and simply ask if there is any known fault with a cockpit SRS. A simple answer of there are no known faults would have sufficed.
I asked if there was any discount you could offer on a 2nd mercury for me as a good will gesture because of the disappointment of having bought a faulty one. But, given the response I have received from you I wouldn't accept any such offer if one were available.
And although you haven't answered my original question of have you received my Mercury safely from Nexus models, I shall end the conversation with thanking you for your time.
And I hope to receive my Mercury soon.